Question 1

Is my computer worth fixing?

Accepted Answer

When it comes to deciding between repairing or replacing a computer, several factors come into play. Factory-built computers typically have a lifespan of around 5 years, after which they may struggle to handle today's demanding applications due to outdated hardware. However, it's important to note that this guideline may not apply universally to custom builds or higher-end devices, as their performance and longevity can vary significantly.

If you find yourself unsure about whether to repair or replace your computer, we're here to assist you. Our team can provide you with a detailed breakdown of the repair costs versus the cost of a new computer. This comparison will help you make an informed decision that aligns with your needs and budget.

Question 2

My computer isn’t running right, what do I bring in?

Accepted Answer

For computers that power on and have internet connectivity, we prioritize a remote session to diagnose and resolve any issues. This remote option allows for quick and convenient troubleshooting. In cases where remote assistance is not feasible, we will recommend bringing your computer to our shop for further evaluation and repair. When bringing your computer, please ensure you include the computer itself along with the power cord. If you have a desktop, a standard 3-prong power cord is not required for our purposes.

Question 3

How long before I get my device back?

Accepted Answer

The duration for repairing a device may vary based on its specific circumstances. Generally, we aim to complete repairs within 5-7 business days. However, several factors can influence the repair process, including technician workload, the nature of repairs required, parts availability, data transfers, and the device's overall performance.

Once the repair process has commenced, we gain a better understanding of the timeframe involved. If you require an estimated time of completion, feel free to request one, and we'll provide a rough estimate based on the current status of the repair. Rest assured, we strive to keep you informed and deliver your device back to you as promptly as possible.

Question 4

What antivirus software do you recommend?

Accepted Answer

ESET NOD32. Light, powerful, great detection rate, and blocks most potentially unwanted apps from being installed.

Question 5

Will I lose my documents and other files?

Accepted Answer

The safety of your documents depends on the nature of the issue requiring repair on your computer. If your computer was infected by a ransomware virus, having a backup of your files prior to the infection is the only way to ensure their protection. It is highly recommended to maintain regular backups to safeguard against such situations.

In cases where reimaging your computer is necessary, we take precautions to ensure the security of your data. Before proceeding, we perform a backup of your information to safeguard it during the reimage process. This way, you can have peace of mind knowing that your important files are protected.

Question 6

Would you recommend a laptop or a desktop?

Accepted Answer

The choice between a laptop and a desktop depends on your specific needs, preferences, and usage requirements. Here are some factors to consider when deciding between the two:

1. Portability: If you need a computer that you can easily carry around and use in different locations, a laptop is the more suitable choice. Laptops are lightweight, compact, and have a built-in battery for on-the-go use.
2. Performance and Upgradability: Desktops typically offer more powerful hardware components and better performance compared to laptops. They also tend to have more room for expansion and upgradability, allowing you to customize and enhance their capabilities over time.
3. Specific Use Cases: Consider your specific use cases. If you need a computer primarily for office work, web browsing, and multimedia consumption, a laptop may be sufficient. However, if you require intensive tasks such as gaming, video editing, or running resource-demanding software, a desktop with higher performance capabilities may be more suitable.

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