MNS Pricing & Policy Guide

After-Hours, Weekend & Holiday Support – MNS Pricing & Policy Guide

Overview
Managed Network Services (MNS) providers commonly differentiate pricing and service levels outside of standard business hours to reflect increased staffing costs, emergency response requirements, and SLA commitments.

This document outlines:
- Support tiers
- Rates with minimum charges

Support Tiers
- Standard Support: Monday–Friday, 8am–5pm
- After-Hours: Weekdays, 5pm–8am
- Weekend: Saturday & Sunday
- Holiday: Company-recognized holidays

Rates
- Standard: $195.00/hour
- After-Hours: $295/hour
- Weekend: $395/hour
- Holiday: $595/hour

Minimum incident charges - After Hours
- Minimum incident charges $300

Minimum incident charges - Weekend (Sat. - Sun.)
- Minimum incident charges $600

Minimum incident charges (Holidays defined by Office Advantage)
- Minimum incident charges $800

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