Position Overview
The IT Service Technician is a hybrid support role within IronClad IT, the managed network services division of Office Advantage. This position combines hands-on computer repair work in our service center with remote support for clients.
The ideal candidate is reliable, versatile, and customer-focused, with a passion for solving technical problems and helping people keep their technology running smoothly. This role involves diagnosing issues, implementing solutions, and delivering excellent support to both business and individual clients.
Key Responsibilities
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Diagnose and resolve hardware, software, and basic networking issues both in-shop and remotely.
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Perform updates, cleanups, and preventative maintenance to improve device performance and security.
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Provide efficient, remote-first technical support whenever possible.
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Install and configure hardware and software for individual and business clients.
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Transfer data, manage backups, and recover important client information as needed.
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Deliver patient, professional, and easy-to-understand support to customers.
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Accurately document service tasks, diagnostics, and customer interactions.
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Stay current with industry tools, trends, and emerging threats in IT services.
Required Qualifications
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Previous experience in IT support or technical services preferred.
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Strong understanding of PC and Mac systems, common software applications, and network configurations.
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Ability to diagnose problems and develop effective solutions across a variety of devices.
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Clear communication skills and a positive, customer-first attitude.
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Strong time management skills with the ability to handle multiple service requests while maintaining detailed records.
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CompTIA A+, Network+, or Microsoft Certified Professional certifications preferred.
Education
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Preferred: Associate degree in IT, Computer Science, or a related field.
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Minimum: High school diploma or equivalent.
Physical Requirements
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Ability to lift and transport equipment.
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Willingness to work in a variety of environments, including client sites as needed.
Work Environment
This position primarily operates in a technical repair shop environment but may also involve travel to clients’ homes or businesses for on-site repairs.
Compensation & Benefits
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Competitive salary based on experience and certification level.
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Health insurance, paid time off, and retirement plan options available after the qualifying period.
About IronClad IT
IronClad IT is the managed IT services division of Office Advantage, serving businesses and individuals with expert technical support, network management, cybersecurity, and more. As part of the Office Advantage family, we combine technical excellence with small-town values, offering personalized service built on reliability, integrity, and trust.
Based in Mitchell, South Dakota, we are proud to serve our community and beyond with IT solutions that make a difference. Whether you are looking to grow your technical career or work closer to home, IronClad IT offers a welcoming team and meaningful opportunities.
Join IronClad IT — where service is secure, support is strong, and your skills truly matter.
Apply for This Position
Interested in joining our team? Complete the form and upload your resume to apply.