FAQs

Frequently asked questions

Computer

Is my computer worth fixing?


A lot of factors go into the decision of repair vs replace. Most factory built computers generally have a life span of 5 years. With anything older, it may have insufficient hardware to run today’s applications smoothly. It may not apply to custom builds or higher end devices and the decision line gets pretty narrow. When in doubt, we can give you the repair cost vs the cost of a new computer to help you decide.




My computer isn’t running right, what do I bring in?


If the computer powers on and can connect to internet, we prefer a remote session to diagnose/fix the issues. If it can’t be done, we’ll recommend bringing it in the shop. You should bring the computer and power cord. If it is a desktop, we don’t need the power cable if it is a standard 3 prong cord.




How long before I get my device back?


The answer will vary from one device to the next. Factors that may vary the repair process include: technician workload, types of repair, parts availability, large data transfers, and the device’s performance. We usually have a better idea after the repair process has started, but can give you a rough ETA when requested.





General

My device (computer, router, printer) isn't acting right. What is something I can try first before calling you?


Remember to try to restart any device with strange problems before you call. Most common issues can be resolved with a simple restart.





Print

Why are all of my pages printing light?


Possible causes for light prints could be damp paper, device in draft or toner saver mode, the toner may be low, or the drum cartridge is near end of life. Solutions to this issue might be replacing the paper, turning off the draft mode or toner saver setting, replacing a toner that is low, or replacing a drum cartridge that is at end of life or defective. Example of light prints




My device is printing blank pages with no visible print. How can I fix it?


Possible causes for blank pages might be that you just installed a new consumable item and forgot to remove the sealing tape or that multiple pages are feeding from the paper tray at the same time. Possible solutions to this might be to remove sealing tape from new consumable or remove paper, fan it, Example of blank prints and ensure it is correctly loaded in the tray.




Why is my device only printing completely black pages?


A possible cause to black prints is a defective drum cartridge. Try replacing.




How do I fix deletions that run across every page?


Possible causes to horizontal line deletions can be that the drum cartridge is installed incorrectly or may be defective or at the end of its life, or that the transfer roller is defective. Possible solutions to this problem may be removing the drum and re-inserting, replacing the drum, or replacing the transfer roller. Example of horizontal line deletions




How do I fix deletions that run up and down every page?


Vertical line deletions are print deletions that form narrow blank lines. Possible causes for this may be defective paper with creases or folds, the drum cartridge may be defective or at the end of its life, or the transfer roller may be defective. Possible solutions may be to replace the paper, drum cartridge or transfer roller. Example of vertical line deletions




How can I fix lines that run across every page?


Horizontal dark streaks are black lines that appear horizontally on every page when printing (not copy or scan). Possible causes may be that the drum cartridge is defective or at end of life, the paper path could be contaminated with toner, or the fuser could be defective. Possible solutions might be to replace the drum cartridge, print several blank sheets of paper to remove any loose toner accumulations, or to replace the fuser. If you are getting lines only when you copy or scan, clean all strips of glass in the scanner. Example of horizontal lines




How can I fix lines that run up and down every page?


Vertical dark streaks are black lines that appear vertically on every printed page (not copies or scans). Possible causes may be that the paper path is contaminated with toner, the drum is defective or at end of life, or the fuser is defective. Possible solutions could be to print several blank pages to remove toner accumulations, replace the drum cartridge, or replace the fuser. If you are getting lines only when you copy or scan, clean all strips of glass in the scanner.




I am getting dark spots on every page. How do I fix this?


Dark spots or marks that appear randomly on every printed page might be caused by a contaminated paper path, defective drum cartridge or defective fuser. Possible solutions may include printing several blank pages of paper to remove toner accumulations in the device, replacing the drum cartridge, or replacing the fuser. If the spots only appear on scans or copies made on the platen glass, try cleaning the glass. Example of dark spots




What do I do if my prints easily rub off of the paper?


Unfused or partially fused images are not fully fused to the paer and easily rubs off. This can be caused by damp paper, heavy or unusual paper, if the device is located in an environment with extreme temperature or humidity, or if the fuser is defective. Possible solutions may include replacing the paper, making sure the paper you use is in the device's recommeded media list, making sure the paper tray settings match the type of paper loaded, move the device to an area that is between 41 and 89 degrees F with relative humidy between 15-85%, check that the device is away from air vents and open loading docks, or replacing the fuser. Example of unfused image




Why are my pages coming out wrinkled?


Wrinkled prints are when the pages come out of the device wrinkled, creased, or torn. Possible causes can be paper that is not loaded correctly in the tray, paper that is in poor condition, damp paper, or the fuser is at the end of its life. Solutions to this issue might include checking or reloading the paper in the tray, replacing the paper, or replacing the fuser. Example of wrinkled prints




Why are my prints blurry?


Possible causes for blurred prints may be the paper is damp or in poor condition, or that the drum cartridge is defective. Possible solutions could be to replace the paper or drum cartridge. Example of blurred prints




What do I do if my pages have light spots or areas with the print missing?


Random or spot deletions are when areas of every page are very light or missing. Possible causes might be paper that is damp or in poor condition, or the drum cartridge could be at the end of its life. Possible solutions may be to replace the paper or the drum cartridge. Example of spot deletions




How can I fix marks that appear the same on every page?


Repeating defects are marks or voids that are regulary repeated on every page. Possible solutions could be to replace the drum cartridge, transfer roller, or fuser. Please see the table below to determine what supply item might need to be replaced.